Terms and Conditions

Terms and Conditions

Effective Date: August 2026
Last Updated: October 2026

Welcome to www.donabuy.com (“Website”), operated by DonaBuy Limited (RC:9785919) (“DonaBuy”, “we”, “our”, or “us”), a company duly incorporated under the laws of the Federal Republic of Nigeria.

These Terms and Conditions govern your access to and use of our Website, mobile applications, products, and services. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

1. Definitions

User means any individual or entity accessing or using the Website.

Customer means a User who purchases products or services through the Website.

Vendor/Seller means a business or individual authorized to sell products through the Website.

Services means all services provided through www.donabuy.com.

2. Eligibility

You must be at least 18 years old and capable of entering into legally binding agreements to use this Website. By using the Website, you represent that you meet these requirements.

3. Account Registration

To access certain services, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information.
  • Maintain the confidentiality of your login credentials.
  • Accept responsibility for all activities under your account.
  • Notify DonaBuy immediately of any unauthorized access or security breach.

We reserve the right to suspend or terminate accounts containing false information or involved in unlawful activities.

4. Products and Services

DonaBuy provides an online platform for the purchase, sale, and delivery of products and services.

We make reasonable efforts to ensure that product descriptions, pricing, images, and availability are accurate. However:

  • Product colours and images may differ from actual items.
  • Prices may change without notice.
  • Availability is subject to stock levels.

DonaBuy reserves the right to refuse or cancel orders where necessary.

5. Orders and Payment

All orders are subject to acceptance and availability.

Payments may be made through approved payment channels including cards, bank transfers, digital wallets, and other payment methods available on the Website.

By making payment, you warrant that:

  • You are authorized to use the selected payment method.
  • The payment information provided is accurate.

DonaBuy reserves the right to cancel transactions suspected to be fraudulent or unlawful.

6. Delivery

Delivery timelines provided are estimates and may vary due to factors beyond our control, including logistics delays, weather conditions, security issues, or vendor-related delays.

Risk and ownership of products pass to the Customer upon successful delivery.

7. Returns and Refunds

Returns and refunds shall be governed by DonaBuy’s Refund Policy.

Refunds may be granted where:

  • Wrong items are delivered.
  • Items arrive damaged.
  • Products significantly differ from descriptions.

Refund requests must be made within the specified period stated in the Refund Policy.

8. Vendor Responsibilities

Vendors using the platform agree to:

  • Provide accurate product information.
  • Deliver quality products.
  • Comply with Nigerian laws and regulations.
  • Avoid selling prohibited, counterfeit, or illegal products.

DonaBuy reserves the right to remove vendors or listings that violate these Terms.

9. Prohibited Activities

Users shall not:

  • Use the Website for unlawful purposes.
  • Upload harmful software or malicious code.
  • Engage in fraud or deceptive practices.
  • Infringe intellectual property rights.
  • Attempt unauthorized access to systems or accounts.
  • Interfere with Website operations.

Violation may result in account suspension, termination, or legal action.

10. Intellectual Property

All content on the Website, including text, logos, graphics, images, software, trademarks, and designs, is owned by or licensed to DonaBuy Limited.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Content

Users may submit reviews, comments, ratings, and other content.

By submitting content, you grant DonaBuy a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display such content.

Users are solely responsible for content they submit.

12. Privacy

Your use of the Website is subject to DonaBuy’s Privacy Policy.

We process personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act (NDPA).

13. Third-Party Services

The Website may contain links to third-party websites, payment providers, logistics companies, or external services.

DonaBuy is not responsible for the content, services, or actions of third parties.

14. Limitation of Liability

To the fullest extent permitted by law, DonaBuy Limited shall not be liable for:

  • Indirect or consequential losses;
  • Loss of profits or business opportunities;
  • Delays in delivery;
  • Service interruptions;
  • Errors caused by third-party providers.

Our total liability shall not exceed the amount paid for the relevant transaction.

15. Indemnity

You agree to indemnify and hold harmless DonaBuy Limited, its directors, employees, affiliates, and agents from any claims, losses, liabilities, damages, and expenses arising from:

  • Your misuse of the Website;
  • Violation of these Terms;
  • Violation of any law or third-party rights.

16. Suspension and Termination

DonaBuy reserves the right to suspend or terminate access to the Website at any time where:

  • These Terms are breached;
  • Fraud is suspected;
  • Required by law.

17. Changes to Terms

We may amend these Terms from time to time.

Updated versions will be posted on the Website, and continued use of the Website constitutes acceptance of the revised Terms.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Any disputes shall first be resolved amicably. Where unresolved, disputes shall be submitted to the competent courts in Nigeria.

19. Contact Information

DonaBuy Limited
Website: www.donabuy.com
Email: support@donabuy.com
Phone: +2348029198320
Registered Address: Port Harcourt, Nigeria

For inquiries regarding these Terms, please contact us using the details