Delivery Policy
Effective Date: October 2026
At DonaBuy Limited, we are committed to making your shopping experience convenient, reliable and secure. This Delivery Policy explains how orders placed through DonaBuy Online Store are processed and delivered to customers within Nigeria.
By placing an order on our website, you agree to the terms outlined in this Delivery Policy.
1. Delivery Coverage
DonaBuy delivers orders to customers across Nigeria, subject to availability of delivery services in the customer’s location.
Delivery availability may vary depending on the destination, product type, courier coverage and other logistical considerations.
If delivery is unavailable to a particular location, our customer service team will contact the customer to discuss available alternatives.
2. Order Processing
Orders are processed after successful confirmation of payment.
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Processing may take longer during:
- Public holidays
- Promotional or sales periods
- Peak shopping seasons
- Unexpected logistical disruptions
- Situations where additional order verification is required
Customers will receive relevant order or delivery updates using the contact details provided during checkout.
3. Delivery Timeframes
Estimated delivery times depend on the customer’s location and the delivery option available for the order.
Typical delivery estimates are:
- Lagos: 1–3 business days
- Major cities in other states: 2–5 business days
- Other locations: 3–7 business days
These timeframes are estimates and are not guaranteed delivery dates. Delays may occur due to circumstances beyond DonaBuy’s reasonable control, including weather conditions, traffic, courier delays, public holidays, security situations or other unforeseen circumstances.
4. Delivery Fees
Delivery charges may vary depending on:
- Delivery location
- Size and weight of the order
- Number of items ordered
- Delivery method
- Courier charges applicable to the destination
The applicable delivery fee will be communicated or displayed to the customer before the order is completed, where applicable.
Unless expressly stated otherwise, delivery charges are separate from the price of the product.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
- Full name
- Correct phone number
- Complete delivery address
- City and state
- Any useful landmark or delivery instructions
DonaBuy will not be responsible for delays, failed deliveries or additional delivery charges resulting from incorrect, incomplete or inaccurate information supplied by the customer.
If you need to change your delivery address after placing an order, please contact DonaBuy as soon as possible. Address changes may not be possible once an order has been dispatched.
6. Delivery Attempts
Our delivery partner or designated delivery personnel may contact the customer using the phone number provided during checkout.
Customers are expected to be available or arrange for an authorized person to receive the order.
If delivery cannot be completed because the customer is unavailable, unreachable or unable to receive the order, additional delivery arrangements or charges may apply.
Where repeated delivery attempts are unsuccessful, the order may be returned to DonaBuy. The customer may be required to pay additional delivery charges before another delivery attempt is made.
7. Receiving Your Order
Customers are advised to inspect the package at the time of delivery.
Before accepting the order, please check for obvious signs of:
- Damage
- Tampering
- Missing packaging
- Incorrect items
If the package appears damaged or tampered with, please notify the delivery personnel immediately and contact DonaBuy Customer Support as soon as possible.
Where possible, customers should take photographs or videos of the package and its condition before opening it. This may assist with any subsequent investigation or claim.
8. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact DonaBuy within 24–48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs or videos of the package and item received, where applicable
We will review the matter and, where the error is confirmed to be attributable to DonaBuy, take appropriate steps to resolve it.
9. Damaged Items
If an item arrives damaged, please notify DonaBuy as soon as possible and preferably within 24 hours of delivery.
Customers may be required to provide photographs or videos showing the condition of the packaging and product.
DonaBuy will assess each reported case in accordance with its applicable return, replacement and refund terms.
10. Delivery Delays
Although we make reasonable efforts to meet our estimated delivery timelines, DonaBuy cannot guarantee that every order will arrive within the estimated timeframe.
Delivery may be delayed by circumstances including:
- Courier or logistics disruptions
- Traffic congestion
- Weather conditions
- Public holidays
- Incorrect delivery information
- Security or access restrictions
- High order volumes
- Other circumstances outside DonaBuy’s reasonable control
Where we become aware of a significant delay, we will make reasonable efforts to provide the customer with an update.
11. Orders That Cannot Be Delivered
If an order cannot be delivered because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package or other circumstances attributable to the customer, DonaBuy may contact the customer to determine the next steps.
Additional delivery charges may apply where another delivery attempt is requested.
12. International Delivery
Unless expressly stated otherwise on the website or confirmed by DonaBuy, our standard delivery service is currently intended for customers within Nigeria.
Customers outside Nigeria should contact DonaBuy before placing an order to confirm whether international delivery is available and to obtain applicable delivery charges and requirements.
13. Changes to Delivery Information
DonaBuy may update delivery charges, delivery areas, delivery methods and estimated delivery times when necessary.
Any changes to this Delivery Policy will be published on this page with an updated effective date.
14. Contact Us
If you have questions about your delivery or need assistance with an order, please contact DonaBuy Limited through the contact details provided on our website.
DonaBuy Limited
Website: www.donabuy.com
Email: support@donabuy.com
Phone/WhatsApp: +2348029198320
Business Address: Port Harcourt, Nigeria
We appreciate your business and are committed to delivering your orders.